Wild Blue Internet Satellite Tips
Installations Tips
WATCH THE INSTALLER - Make sure the installer
does what he is supposed to do. You are paying for it, stand over his shoulder
and ensure he does what he is supposed to do. Some common mistakes or just
deliberate neglect are :
-
No ground wire from the TRIA to the dish.
-
No ground wire from a coax block to buildings
wiring.
-
Poor dish mounting. Make sure it is securely
mounted to studs on the building or metal pole in the ground.
-
No color code on the coax connections. Save
you some
trouble down the road, make sure they are color coded.
-
Sealing holes drilled for coax cables.
-
Not using the ground wire that is built into the dual coax
cable.
Outside Dish Mount - Try to stay away from
the tripod roof mount. It would be better to put the outside dish on solid
treated square post or metal post concreted into the ground at least 4 foot.
This is probably the single most important step of the installation, a good
solid mount.
Wild Blue Optimizer -
Install the software optimizer. Your
computer or laptop - Update all of your operating system software. This is a
most important step that many neglect. It would be ideal to have this done
before satellite installation. F-secure - F
secure from wild blue is a 18 month free firewall and anti-virus software
package. Install it! The updating is a little annoying but it is still a good
program that catches alot of malware.
Connection Speed Problems
Connection running slow - Almost always this can
be related to a satellite alignment problem. Unlike a tv satellite dish, the
wild blue satellite dish must be dead on accurate to operate correctly. A dish
slightly out of alignment will slow down especially during peak usage hours but
might operate normally during low usage hours. During our experience with the
satellite internet, it is very common for the dish to get out of alignment even
on the steadiest of mounts.
It is possible to make some SLIGHT adjustments using the wild
blue pulse, a black marker, 1/2 wrench and alot of patience. WE ARE NOT
RESPONSIBLE IF YOU MAKE A MISTAKE IN ALIGNMENT OR FAIL TO HEED THE WARNINGS ON
THE TRIA HEAD ABOUT RF ENERGY. If you would rather spend $100 and find out
if the dish is aligned properly, stop now and call your provider. But, if you
are not faint of heart, want to save some money and have the patience, read on.
First, using Wild Blue Pulse, go to satellite connection and look
at the three diagnostic satellite modem connections. All of them should be green
(unless there is some inclement weather in your area or in the ground station in
Colorado.) If any are red (namely the downstream to signal noise ratio) for more
than a few hours, weather is not a factor and you have continuous connection
problems, go to the next step. Leave the WB Pulse diagnostic screen up. It is
real time so you will need to look at it as you make adjustments.
Go outside and make a fine mark on your elevation indicator.
Carefully loosen the elevation nuts with a 1/2 wrench and make a SLIGHT
adjustment up, go look at Pulse and see the status. If still red, go down ever
so slightly pass the original mark and go check again. If still red, go back to
original elevation mark and lock nuts back down.
Now mark the satellite arm at the pole where it rotates for
azimuth adjustment. Using the same method above, make very small adjustments to
the left and right. You should be able to get green status on all three. Never
adjust the skew.
Remember, be patient. If you go to far in an adjustment, you will
lose connection (satellite connection led light on modem will go out, 2nd one
down on modem). Go back to original mark and wait for satellite to reconnect. If
mess up really bad, bust out a $100 and call Wild Blue! Need help? -
http://help.wildblue.net/kb/
Need more help? -
http://www.wildblueworld.com/forum/index.php |
