Satellite TV


Wild Blue Internet Satellite Tips

Installations Tips

WATCH THE INSTALLER - Make sure the installer does what he is supposed to do. You are paying for it, stand over his shoulder and ensure he does what he is supposed to do. Some common mistakes or just deliberate neglect are :

  1. No ground wire from the TRIA to the dish.

  2. No ground wire from a coax block to buildings wiring.

  3. Poor dish mounting. Make sure it is securely mounted to studs on the building or metal pole in the ground.

  4. No  color code on the coax connections. Save you some trouble down the road, make sure they are color coded.

  5. Sealing holes drilled for coax cables.

  6. Not using the ground wire that is built into the dual coax cable.

Outside Dish Mount - Try to stay away from the tripod roof mount. It would be better to put the outside dish on solid treated square post or metal post concreted into the ground at least 4 foot. This is probably the single most important step of the installation, a good solid mount.

Wild Blue Optimizer - Install the software optimizer.

Your computer or laptop - Update all of your operating system software. This is a most important step that many neglect. It would be ideal to have this done before satellite installation.

F-secure - F secure from wild blue is a 18 month free firewall and anti-virus software package. Install it! The updating is a little annoying but it is still a good program that catches alot of malware.

Connection Speed Problems

Connection running slow - Almost always this can be related to a satellite alignment problem. Unlike a tv satellite dish, the wild blue satellite dish must be dead on accurate to operate correctly. A dish slightly out of alignment will slow down especially during peak usage hours but might operate normally during low usage hours. During our experience with the satellite internet, it is very common for the dish to get out of alignment even on the steadiest of mounts.

It is possible to make some SLIGHT adjustments using the wild blue pulse, a black marker, 1/2 wrench and alot of patience.  WE ARE NOT RESPONSIBLE IF YOU MAKE A MISTAKE IN ALIGNMENT OR FAIL TO HEED THE WARNINGS ON THE TRIA HEAD ABOUT RF ENERGY.  If you would rather spend $100 and find out if the dish is aligned properly, stop now and call your provider. But, if you are not faint of heart, want to save some money and have the patience, read on.

First, using Wild Blue Pulse, go to satellite connection and look at the three diagnostic satellite modem connections. All of them should be green (unless there is some inclement weather in your area or in the ground station in Colorado.) If any are red (namely the downstream to signal noise ratio) for more than a few hours, weather is not a factor and you have continuous connection problems, go to the next step. Leave the WB Pulse diagnostic screen up. It is real time so you will need to look at it as you make adjustments.

Go outside and make a fine mark on your elevation indicator. Carefully loosen the elevation nuts with a 1/2 wrench and make a SLIGHT adjustment up, go look at Pulse and see the status. If still red, go down ever so slightly pass the original mark and go check again. If still red, go back to original elevation mark and lock nuts back down.

Now mark the satellite arm at the pole where it rotates for azimuth adjustment. Using the same method above, make very small adjustments to the left and right. You should be able to get green status on all three. Never adjust the skew.

Remember, be patient. If you go to far in an adjustment, you will lose connection (satellite connection led light on modem will go out, 2nd one down on modem). Go back to original mark and wait for satellite to reconnect. If mess up really bad, bust out a $100 and call Wild Blue!

Need help? - http://help.wildblue.net/kb/

Need more help? - http://www.wildblueworld.com/forum/index.php

 

Disclaimer - We do not and will not accept any type of responsibility for any tips, information or recommendations given on this website.

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